FAQs

• Do you ship worldwide?

I do! Shipping fees will differ depending on the country you are based in and whether you request Standard or Tracked postage during check-out.

Please note that, due to the UK no longer being a part of the EU, you may be required to pay an import tax before your parcel can be successfully delivered to you in your home country. The amount of tax you pay will differ depending on the EU country you are based in. Please check how much import tax you will have to pay with your local customs office before placing an order.

 

• What material do you use for your jewellery and are your earrings safe for sensitive ears?

All my jewellery is either made with 14karat gold-filled or 925 sterling silver findings and components.

Gold-filled findings have a thick layer of solid gold bonded over the top of a nickel-free base metal. As such, they are a more affordable alternative to solid gold and a safer alternative to gold-plated products, especially for those with sensitive ears. If taken care of properly, gold-filled findings can last a lifetime.  

925 sterling silver findings contain 92.5% pure silver (hence the name!) and 7.5% copper. Sterling silver is incredibly durable and perfect for sensitive ears. Again, if taken care of, can last a lifetime. While sterling silver has the tendency to lose its shine over time, silver polishing cloths are a great and easy way to keep your pieces looking brand new. I’d be happy to direct you to the right place if you’d like to purchase polishing solutions.

Kindly note that you can material information for individual products underneath their product descriptions.

 

• How would you recommend I take care of my jewellery?

While gold-filled jewellery is highly tarnish resistant, there are ways to ensure greater longevity of your pieces. For instance, try to avoid wearing your gold-filled jewellery in the ocean or swimming pools, as salt water and chlorine can cause it to lose its shine earlier on. When your gold-filled jewellery isn’t being worn, keep it in the little pouch provided or in a closed jewellery box and do your best not to mix it with other metals.

As for 925 sterling silver, a general rule of thumb is “dry silver is happy silver”. If you forget to take your jewellery off while you shower or swim, make sure to dry it properly afterwards. If your jewellery does lose its shine over time, polishing solutions are a good way to bring their shine back to life.

In cases where your jewellery gets dirty (e.g., when cleaning or baking a cake), use warm water to wash (no soap!) and a soft cloth to pat it dry.

 

• Are your products sustainable?

No material product will ever be 100% sustainable, even if it is sourced naturally. Any business that tells you otherwise is most likely attempting to greenwash you or speaking out of ignorance.

Nevertheless, I ensure that all areas within my control are as sustainable as possible. For instance:

1) My packaging is fully recyclable and does not include any form of plastic.

2) I source pearls in bulk and infrequently to ensure that I am keeping my carbon emissions as low as possible.

3) I auction on vintage or second-hand pearls whenever possible.

4) I do not throw away any material that can be re-used and often run discounted sample sales on lower grade pearls that would not otherwise be used as part of regular collections.

 

• Where do you source your pearls from?

A large proportion of my pearls have been handed down to me from my mum, who used to run a social enterprise through her freshwater pearl jewellery brand. Another proportion of my pearls have been upcycled through auctions on eBay. All my new freshwater pearls are sourced directly from a family-owned pearl farm in Yiwu, China. By skipping the ‘middle-man’ (i.e., retailers) and buying in bulk from a pearl farm quarterly, I manage to offer a range of different pearls and keep my prices affordable. (Fun fact: there are no pearl farms in the UK and Europe as a whole. As such, all retailers in the UK source their pearls from China, Japan, or the USA).   

Note: I spend a lot of time doing research for my brand and will not give names of my suppliers to anyone asking. The only people who know exact sources to my material will be my accountant and the employees dealing with my taxes.

 

• Are pearls considered vegan?

Shellfish, which produce pearls, are invertebrates. Therefore, they do not experience emotion. Furthermore, pearls are only formed in ideal environments and shellfish produce more beautiful pearls as they age. It is in the pearl farmers’ best interest to treat their shellfish well.

Nevertheless, some individuals who practice veganism would prefer to avoid any product that comes from animals. As such, it is for each person to make an informed decision. I do not support to use of plastic faux pearls as a vegan alternative because I do not believe their negative environmentally impact is vegan.

 

• How long will it take for me to receive my order?

If you are based in the UK, your order will be posted first class within 3 working days. You are therefore expected to receive it within 4 working days. Nevertheless, there will always be the possibility of postal delays that are out of our control. In cases where your order has not arrived within 7 working days, please get in touch with me through the contact form.

If you are based outside the UK, your order will still be posted within 3 working days. Nevertheless, it is expected to take 5-7 working days to reach you from the date of postage. Once again, there will always be the possibility of postal delays that are out of our control. In cases where your order has not arrived within 14 working days, please get in touch with me through the contact form.

 

• What do I do if my order gets lost in the post?

In the unlikely case that your order gets lost, I take full responsibility for lost postage and will replace your products. Nevertheless, I will only deem postage lost if it does not arrive within 14 working days (UK) or 21 working days (Worldwide). Please get in touch using the contact form if this is the case for you and remember to add your order number to the message!

 

• If my order is a gift, can you post it to my friend/family member/partner on my behalf?

Of course. Please ensure that the shipping address reflects the address of the person you would like the package sent to. In the note section during checkout, you can let me know the name of the person it should be addressed to and the note you would like me to add for them (if applicable, and free of charge).

 

• What happens if the piece of jewellery I wanted was sold?

You can request a remake of the piece through the contact form and attach a screenshot or description of the product you’d like to be re-made. If I find that it is possible for me to remake it (material willing), I will respond to you with all the information you need to go ahead as well as an expected time for production. You will also be sent a link to make the payment before your order is made.

If the piece of jewellery you request is the same as an existing product that has been sold, this is considered a remake and will be done at no extra charge. Nevertheless, if you request changes to the original piece, this would be classed as a custom order. Please see below for information on custom orders. 

 

• Do you take custom order requests and how does it work?

I take custom order requests on a limited basis of 20 pieces per month. To request a custom order, please use the contact form to reach out to me and describe the piece you would like. Feel free to attach photos and give as much information as possible. If your request is deemed feasible, I will respond to you with a quotation and a link to make the payment for your piece.

Please note that custom orders will be costed 25% higher than my regular collections, as I like to give my full time and attention when discussing your order and, in some cases, would need to order additional material just for you!

* I do not accept to make custom pieces if the design replicates that of another business.

 

• What happens if I request a custom order or remake request but am not happy with the final piece?

I dedicate my full attention to ensure that we agree on what you would like before the product is made. If I receive consent to make the piece of jewellery as decided, and you change your mind once the product is made, the payment made towards the custom order will not be refunded. Nevertheless, you are welcome to request additional changes, for which an additional fee will be requested.